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FORMAT
Facts
of the Case
AB
bought a washing machine from M/s Bad Machines on 17th
December 2000 for a sum of Rs. 20,000/- .The machine was a fully
automatic one with a timer. The washing machine had a warranty for
three years. Around March the machine developed some defects and
started giving trouble. The spinner stopped rotating properly and
the timer stopped working as a result of these faults the clothes
were getting stuck in the spinner and were not being washed properly.
AB informed Bad Machines about the problems he was facing with the
washing machine and Bad Machines assured AB that it would look into
the matter. However nobody from Bad Machines came. On 12.4.2001
AB sent a written complain by registered post to Bad Machines and
they informed him that heir engineer would be coming the next day.
However three months have passed since then but no engineer has
come from Bad Machines. AB suffered immense hardship and mental
torture due to the negligent and irresponsible behavior of Bad Machines.
AB had to employ a dhobi at monthly salary of RS 500 and had to
even wash the clothes himself at times. He is now left with no option
but to approach the Consumer Forum.
CONSUMER
COMPLAINT NO._________0F________
In
the matter of
AB,
resident of ______, New Delhi
Versus
Bad
Machines Pvt. LTD, having their office _______, New Delhi
To
the Hon’ble President and his companion Members of the District
forum
The
complainant above named most respectfully states:
-
That Bad Machines is a private company and
carrying the business o manufacturing and selling washing machines.
-
That the complainant purchased washing machine
from the opposite part on 7.12.2000 for Rs. 20,000 vide cash
memo No.1235. A photocopy of he same attached herewith as Annexure
A
-
That the said washing machine was guaranteed
for a period of 3 years from the date of the purchase.
-
That around March 2001 the said washing machine
started giving certain problems. The machine used to stop functioning
much before the time set o the timer and the spinner stopped
rotating properly as a result of which the clothes were not
being washed properly and used to get stuck in the rotator.
.
-
That on 25.3.2001 the complainant made a verbal
complaint by telephone to the opposite party about the problems
in the washing machine and the opposite party assured the complainant
that the problems would be rectified by their engineer.
-
That however no action was taken by the opposite
party and the complainant then filed a written complaint with
the opposite party on 12.4.2001 but to no avail.
-
Due to the negligent and irresponsible behavior
of the opposite party the complainant has suffered immense mental
agony. He has had to employ a dhobi at a salary of Rs. 500 and
has to wash the clothes himself.
-
That the opposite has failed to discharge its
obligations under the guarantee given to the complainant at
the time of purchase of the washing machine.
-
That the opposite party has acted in a negligent
manner and has been deficient in its services in failing to
rectify the fault that developed in the washing machine
In
the facts and circumstances the complainant prays for the following
reliefs
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That the opposite party be directed to remove
the defects from the washing machine and if it unable to do
so to refund the price paid for he machine i.e. Rs 20,000.
-
To pay Rs. 5000 as costs.
-
To pay Rs. 5000 as compensation.
-
Any other appropriate relief/s this court may
deem fit and proper in the facts and circumstances of this case.
COMPLAINANT
PLACE:
DATE:
VERIFICATION
I,
___________, son of _________residing at _____________do hereby
solemnly declare and state that the contents of the above complaint
are true to the best of my knowledge and belief. Nothing stated
therein is false a nothing has been concealed therefrom.
DEPONENT
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